Privacy Policy

This Privacy Policy explains how Flyland Travel & Tours (“Flyland Travel & Tours”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website or use our travel services. By accessing our website or engaging our services, you acknowledge that you have read and understood this Policy and consent to the practices it describes.

1. Who We Are

Flyland Travel & Tours is a travel and tours company based in Islamabad, Pakistan, arranging Hajj & Umrah, air ticketing, visa assistance, study-abroad services, and leisure tourism. For the purposes of this Policy, we are the data controller responsible for the personal information collected through this website and in the course of providing our services.

2. Information We Collect

Information you give us

• Identity & contact details — your name, CNIC or national ID, date of birth, gender, nationality, postal address, email address, and phone number.
• Travel documentation — passport details, photographs, visa information, and other documents required to book flights, arrange visas, or complete Hajj & Umrah and study-abroad applications.
• Booking & preference information — destinations, package choices, number of travellers, dietary or accessibility needs, and next-of-kin or emergency-contact details.
• Payment information — the details needed to process deposits, instalments, and balances. Card and bank payments are handled by our payment partners; we do not store full card numbers on our systems.
• Communications — the content of enquiry forms, emails, WhatsApp messages, and phone calls you make to us.

Information we collect automatically

• Usage & device data — your IP address, browser type, device, pages viewed, and the dates and times of your visits.
• Cookies & similar technologies — small files that help the website function and let us understand how it is used. See section 10 below.

3. How We Use Your Information

We use your personal information to:

• respond to your enquiries and provide quotations and consultations;
• process, confirm, and manage your bookings, payments, visas, and travel arrangements;
• book flights, accommodation, transport, and ground services with our suppliers on your behalf;
• submit applications to embassies, consulates, and the relevant authorities for Hajj, Umrah, visas, and study abroad;
• keep you updated about your trip, send travel documents, and provide on-ground and customer support;
• meet our legal, regulatory, tax, and accounting obligations and prevent fraud or misuse; and
• improve our website and services, and — where you have agreed — send you offers and travel updates.

4. Legal Basis & Consent

We process your personal information where it is necessary to perform our contract with you, where you have given consent (for example, to receive marketing), where we must comply with a legal obligation, and where it is in our legitimate interests to operate, protect, and improve our business. Where our processing relies on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. How We Share Your Information

We share your information only as needed to deliver the services you ask for and to meet our legal obligations. This may include:

• Travel suppliers — airlines, hotels, transport providers, and local tour operators.
• Government & consular authorities — embassies, consulates, immigration departments, and the Saudi authorities and approved platforms (such as Nusuk) for Hajj & Umrah and visa processing.
• Payment providers and banks — to process and verify payments.
• Professional advisers and regulators — including our accountants, auditors, insurers, and lawyers, and any authority we are legally required to report to.

We do not sell your personal information. Once information is lawfully shared with a supplier or authority so that your booking can be fulfilled, its subsequent handling of that information is governed by its own policies, over which we have no control.

6. International Transfers

Because travel is international by nature, some of the parties listed above — such as airlines, overseas hotels, foreign embassies, and the Saudi Hajj & Umrah authorities — are located outside Pakistan. By making a booking that requires international arrangements, you consent to your information being transferred to such parties to the extent necessary to fulfil your booking and arrange your travel.

7. Accuracy of Your Information

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date, and for informing us promptly of any changes. We are not liable for any loss, delay, refused visa, denied boarding, or missed travel arising from inaccurate, incomplete, or out-of-date information that you have supplied.

8. How Long We Keep Your Information

We keep your personal information for as long as needed to provide our services and to meet our legal, tax, and regulatory requirements. When information is no longer required, we securely delete it or anonymise it.

9. How We Protect Your Information

We use appropriate organisational and technical measures to protect your information against loss, misuse, and unauthorised access, and our website is served over a secure (HTTPS) connection. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security; any transmission of information to us is at your own risk. You are responsible for keeping your booking references, account credentials, and travel documents confidential.

10. Cookies & Analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences, and help us understand how visitors use it. You can control or disable cookies through your browser settings, though some parts of the website may not work properly if you do.

11. Marketing Communications

We will only send you marketing messages where you have agreed to receive them or where we are otherwise permitted to do so. You can opt out at any time by using the unsubscribe option in our messages or by contacting us. Please note that service messages relating to your booking — such as confirmations, documents, and travel updates — are not marketing and will still be sent.

12. Your Rights & Choices

Subject to applicable law, you may ask us to:

• access a copy of the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete information where we are no longer required to keep it; and
• stop sending you marketing messages at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and some information may be retained where the law requires or permits us to keep it.

13. Third-Party Websites

Our website may link to airlines, partners, or other third-party sites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

14. Children’s Privacy

Our services are intended for adults. Where a booking includes children or dependants, we collect their information from the parent or guardian making the booking and use it only for the travel arrangements concerned.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page, and the updated version takes effect when posted. Your continued use of our website or services after any change constitutes acceptance of the revised Policy.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.